Interface with end-users, key stakeholders to gather systems requirements for ITSM & Custom applications.
Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic
Configuring integrations between ServiceNow via REST/SOAP web and other applications
Strong experience with ITSM, Custom application & other Platform processes and can guide customers through understanding technical solutions to their business requirements
Interact with technical SMEs to get necessary environment information to support your service map and event work
Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
Participate in user acceptance testing of the resulting maps, impact rules and event management work
Promote your update sets and data across applicable SN environments
Remediate any production incidents that arise related to this scope
Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (ITSM/ITOM/ITAM, B2B Integrations, etc.)
Strong Experience in ITSM , Platform, Catalog & Custom applications.
Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
Proven experience with implementing ServiceNow ITSM, Service Catalog, Custom application and Workflows to meet business requirements
Experience in all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
Ability to create technical design documents and user documentation

Senior Software Engineer – SecOps, IRM

Key skills