Lead installation, commissioning, and validation of Honeywell Hospitality solutions, including guestroom automation, access control, and supporting systems, ensuring compliance with Honeywell standards.
Oversee and support project-based deployments, coordinating with contractors and stakeholders to ensure successful system integration and delivery.
Deploy, configure, and validate supporting network infrastructure (e.g., VLANs, servers).
Provide advanced onsite and remote support for complex technical issues and field escalations, acting as a subject matter expert.
Collaborate with Global Technical Support, Engineering, and Service Operations to drive timely issue resolution and continuous improvement.
Deliver structured technical training and certification for customers, contractors, and VARs.
Conduct system training for lock shops, front desk operations, and guestroom technologies.
Execute property certification for customer self-installations.
Perform quality assurance inspections of field installations; document findings and drive corrective actions.
Represent Honeywell professionally at customer sites and serve as the lead technical point of contact.
Support Sales and internal stakeholders with advanced technical expertise and system-level guidance.
Mentor and provide technical leadership to less-experienced field service technicians and engineers.

Minimum 3–5 years of experience in field service, systems commissioning, or technical support.
Hands-on experience with guestroom systems, access control, HVAC, lighting controls, lock installation, or room automation.
Experience leading installations or supporting project-based deployments.
Experience with network deployment, including VLANs and server configurations.
Proven ability to troubleshoot and resolve complex technical issues independently.
Experience delivering technical training to customers or partners.
Ability and willingness to travel extensively.
Be able to Travel 90% or more within the U.S. and Canada.

Lead Field Service Technician

Key skills