Lead enterprise change enablement across Mortgage and the Bank
Drive successful adoption of LOS, POS, and core mortgage technology platforms
Translate strategic and operational changes into structured, role-based execution
Partner with Operations and Technology to support end-to-end implementation of new systems and workflows
Translate system and process changes into clear, role-based workflows, training, and job aids
Develop and execute structured change plans, including role-based readiness and training plans, communication and rollout strategies, adoption tracking and reinforcement plans
Ensure teams are prepared prior to go-live and supported post-launch
Drive sustained adoption by reinforcing expected behaviors and workflows
Identify adoption gaps and implement targeted solutions to improve utilization and performance
Own training and enablement strategy for LOS, POS, and supporting mortgage systems
Ensure system functionality is translated into practical, day-to-day execution across all roles
Build structured, role-based training aligned to system workflows and operational execution
Measure and drive adoption of systems, workflows, and processes
Establish and track KPIs tied to adoption and performance.

Minimum of 5 years of experience in workforce training, employee engagement, or a related role within the mortgage or financial services industry.
Strong understanding of mortgage industry processes, terminology, and compliance requirements.
Proven ability to lead initiatives that enhance employee experiences and drive organizational goals.
10+ years of experience in training, change management, or operational enablement within financial services
5+ years of leadership experience
Deep experience in mortgage operations and mortgage technology (LOS/POS required)
Proven experience leading large-scale system implementations and driving adoption
Strong understanding of mortgage processes, guidelines, and regulatory environment
Ability to translate complex systems and changes into practical execution
Experience with LMS platforms and modern learning tools.

Competitive compensation reliant on ability and experience
Excellent benefits package including health, pre tax HSA, FSA accounts and dental & vision
Life and AD&D Insurance, as well as additional voluntary benefit possibilities
401K with robust company match
Flexible PTO program
Earned Sick & Safe Time (ESST)
The opportunity to work for the Midwest’s fastest growing bank

VP – Training & Development

Key skills