Customer Care Associate

Role Overview

• Responsible for solving tickets per week across various Remote verticals
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
• You’ll be the voice and the ear for our users

Requirements

• Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
• Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
• Experience using CRM tools to manage customer interactions and support workflows.
• Proven ability to collaborate with multiple stakeholders who have varying priorities.
• Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
• Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
• Fluent in written and spoken English.

Benefits

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces