Own and evolve the voice and tone across the Relay product
Write, edit, and refine UI copy—including onboarding flows, tooltips, error states, and feature education
Conduct customer interviews to understand user needs and language
Identify friction points in the user journey to improve onboarding and activation
Collaborate closely with Product Management and Product Design
Build and maintain writing guidelines and frameworks for product communication
Partner with Product Marketing to align in-product messaging with external positioning

5+ years of experience in technical writing, UX writing, or content design, preferably in a B2B or fintech environment
Strong portfolio of in-product writing that demonstrates clarity, simplicity, and impact on the user experience
Strategic thinking about language
Deep customer engagement skills
Highly collaborative and able to influence product and design decisions
Exceptional project management skills
Metrics-driven with defined KPIs
Ability to excel in fast-paced environments

Senior Technical Writer

Key skills