Customer Care Manager – all genders

Role Overview

• You coordinate communication and collaboration between internal departments and customers
• You develop long-term customer relationships and maintain them through regular, personal contact
• You identify individual customer needs
• You keep customers consistently informed about new benefits
• You continuously expand the benefits offering and successfully implement innovative bonus models in practice.

Requirements

• Completed degree in business administration or a comparable qualification
• At least two years of professional experience
• Strong service and customer orientation
• Empathy, assertiveness and excellent communication skills
• Independent, solution-oriented working style with strong planning and coordination abilities
• Business-fluent (negotiation-level) German and English, both written and spoken.

Benefits

• Flexible working hours
• Modern office on Fuerteventura or remote work across the Canary Islands
• Workation with extras: Up to 4 weeks EU workation per year – including flight & accommodation when choosing Munich as the work location
• 30 days of vacation
• Permanent contract & private supplemental health insurance
• Above-average salary compared to national standards
• Support with obtaining your NIE (Spanish foreigner identification number) and assistance with administrative procedures, plus a welcoming on-site team.