Key skills
CommunicationSales
About this role
Role Overview
- Manage a portfolio of clients to ensure their satisfaction, identify opportunities for improvement, and provide effective support by addressing commercial needs through consultative selling;
- Introduce yourself to new clients after they are onboarded through the service channels (written and telephone);
- Proactively contact clients to map performance and opportunities, conducting negotiations and renegotiations;
- Act proactively to anticipate potential churn and intervene to reverse it;
- Actively contribute to projects and continuous improvement initiatives aimed at helping build and develop the team;
- Ensure compliance with commercial agreements made with clients.
Requirements
- Minimum of 1 year of experience in the Sales/Commercial area;
- Bachelor's degree (in progress or completed);
- Experience in proactive client outreach and B2B interactions;
- Clear and effective communication;
- Proficiency in managing multiple channels;
- Ability to build and strengthen relationships with clients and the team;
- Ability to identify, analyze, and resolve problems assertively;
- Resilience and flexibility to adapt to change with an entrepreneurial mindset.
Benefits
- Health and Dental Insurance
- "Hospital Virtual Verde": access to a multidisciplinary medical team, therapists, and a healthcare team available 24/7 for quick and convenient care
- Meal voucher and/or Food voucher — Sodexo
- Gympass
- Childcare assistance — for children up to 5 years and 11 months
- Life Insurance
- Transportation voucher (for on-site positions only)
- SESC partnership
- Fixed salary + profit-sharing (PLR) when eligibility requirements are met
- Education benefit — internal platform with access to books, podcasts, training, and video lessons for self-development (Studa and StoneCo Library)