Bilingual Virtual Assistant – Legal Support, Spanish, English

Role Overview

• Send initial onboarding messages to new clients
• Guide clients on next steps (booking calls, required info)
• Conduct follow-ups with clients
• Handle inbound calls and direct queries appropriately
• Assist with case-related admin tasks in a case management system
• Maintain organized client records
• Support general inbox and communication management
• Answer incoming calls professionally
• Qualify callers (new vs existing clients, type of case, etc.)
• Route or escalate queries when needed

Requirements

• Fluent in Spanish and English (non-negotiable)
• Strong communication skills (written & verbal)
• Comfortable handling phone-based roles
• Highly organized and detail-oriented
• Ability to follow structured workflows
• Experience in legal, admin or client support roles (nice to have)
• Experience handling high-volume communication (nice to have)
• Exposure to CRMs or case management systems (nice to have)

Benefits

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle
• NO TRACKER. NO PROBLEM