Monitor and measure relevant performance metrics to assess the performance of IT resources and infrastructure systems.
Optimize performance through process improvement activities.
Lead the design, reliability, scalability, and operational excellence of Humana’s infrastructure.
Ensure high availability, optimal performance, security, and compliance for mission-critical operating systems.
Collaborate closely with Application Developers, DBAs, SRE, and Systems Engineering teams to establish and maintain standardized, resilient, and automated solutions across a range of technologies.
Spearhead the application of AI and Agentic AI to infrastructure operations — driving predictive insights, automated remediation, intelligent observability, and operational copilots that reduce manual overhead while maintaining strict healthcare compliance (HIPAA, PHI).
Provide governance and oversight, ensuring that the Managed Service Provider consistently meets or exceeds established key performance indicators (KPIs).

Bachelor’s degree in Computer Science, Healthcare Informatics, or a related discipline.
Minimum of 10 years of leadership experience in infrastructure operations or engineering, with at least 2 years focused on AI/ML or GenAI research and development.
Demonstrated experience managing Network Operations Center (NOC) or Command Center teams, with accountability for 24/7 availability and support of mission-critical systems.
Advanced knowledge of CITRIX, compute, and storage and backup technologies.
Proficiency in observability, monitoring, and incident response tools and best practices.
Comprehensive understanding of ITIL/ITSM principles and demonstrated application in complex enterprise environments.
Excellent analytical, organizational, and communication skills, with the proven ability to collaborate and influence across all organizational levels.
Capability to work effectively in a lean, agile, and fast-paced environment while maintaining focus on long-term strategic objectives.
Willingness and availability to support off-hours operations as required in a 24/7 enterprise context.

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities

Associate Director, IT Infrastructure Operations – Process Improvement

Key skills