Manage both in-house and outsourced physical collection operations (Escobs, ATPs, call centers, on-site rentals at units, etc.)
Monitor funnel performance of physical collection channels
Ensure strong performance and manage key indicators such as portfolio turnover, contact attempts, successful contacts, promises to pay and payments, as well as operational capacity management
Review monitoring insights from contacts and identify opportunities when quality scripts are not followed, or analyze performance to propose practical actions based on operators’ quality scores
Identify opportunities and market best practices to strategically manage Yduqs’ collections operation
Monitor operational profitability using the income statement (DRE) and manage third-party investment intentions in the portfolio by overseeing planned versus executed mass actions, etc.
Conduct regular on-site visits to maintain proximity and manage the portfolio

Bachelor’s degree completed in Project Management, Business Administration, Business Engineering, Strategic Management, Law or a related field
Postgraduate degree completed (desirable)
Advanced Microsoft Office skills
Knowledge of the higher education market (desirable, not mandatory) and collections (required)
Knowledge of collections operations
Experience managing third-party collection providers for portfolios with short
and long-term arrears

Tuition scholarships of up to 100% for employees, legal dependents and extended family (parents and siblings), allowing up to three simultaneous scholarships
Medical assistance with full subsidy for the employee and partial coverage for family members; the employee is responsible for copayments
Optional dental plan to support oral health
Meal allowance or food voucher with the option to choose according to your needs
Wellhub or Totalpass for flexible gym options
Wellz — a platform focused on employees’ mental and emotional health offering various types of support, including access to individual online therapy
Well-being and benefits club with a dedicated program and exclusive perks
Flexible dress code to promote our diversity
Life insurance
Partnership agreement with SESC
Corporate University available on our exclusive portal, Educare
Growth opportunities — currently more than 60% of job openings are filled through internal selection processes

Coordinator of Physical Collections Channels Management

Key skills