Processes customer returns.
Processes damaged inventory and coordinates donation trailers.
Resolves inventory discrepancies, zero picks, failed allocations, cycle re-counts and performs stock checks.
Processes inbound exceptions, misrouted freight, and Return Goods Issued (RGA).
Performs random and quality audits on the dock and put away locations for inventory, order and date sensitive quality issues.
Troubleshoot orders using SAP/EWM.
Provides feedback on how to improve exception type work through work with internal partners as well as external corporate partners.
Performs adjustments to inventory in the warehouse management system.
Meet or exceed daily productivity, quality and safety goals.
General awareness of all sub-processes that support DC operations.
Must be willing to perform all job duties listed on a regular basis.
Willing and able to fill in for other positions both inside and outside of ICQA including Inbound Check in and put away and Outbound picking and packing depending on shift coverage needs.
Performs necessary housekeeping duties in order to maintain a clean, safe, organized work environment.

Must have good communication skills written and verbal.
Must have the ability to work in a team environment.
SAP and EWM/MOVE experience preferred (or like systems) Preferred for reporting and analytics.
Must be able to meet minimum performance expectations consistently.
Must have a proven quality track record and passion for improving quality.
Must display a high degree of accuracy, attention to detail and good math skills.
Problem solving and LEAN thinking skills to allow for continuous improvement to the inventory maintenance needs of the DC.

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Quality Assurance Coordinator

Key skills