Respond to inbound calls, messages, and web inquiries promptly and professionally
Own the full patient journey from first contact through booked consultation or procedure
Qualify leads based on intent, fit, and readiness
Execute structured follow-ups for warm and cold leads
Coordinate handoffs with in-clinic teams for final conversion stages
Learn and master the company’s service and procedure offerings
Translate technical or medical information into clear, persuasive messaging
Identify patient motivations and align them with appropriate services
Conduct sensitive conversations with professionalism and discretion
Deliver high-quality, brand-aligned communication across all touchpoints
Provide anticipatory, high-touch customer service
Maintain a polished and professional tone reflective of a premium brand
Manage daily pipeline activity within CRM systems
Track interactions, update lead stages, and maintain clean data
Identify trends and report conversion insights to stakeholders
Collaborate with internal teams on scheduling and follow-ups
Participate in onboarding and knowledge-base training
Contribute to process improvements and workflow optimization

3+ years of consultative sales experience (high-touch or service-based sales preferred)
Full professional fluency in English and Spanish (near-native English required)
Strong ability to communicate with high-level, discerning clients
Proven ability to learn and explain complex or technical concepts clearly
High emotional intelligence and strong interpersonal skills
Comfort discussing sensitive or personal topics with professionalism
Experience using CRM platforms in a sales or pipeline management capacity
Ability to work independently in a fast-paced, evolving environment
Nice-to-Haves (Preferred)
Experience in healthcare, aesthetics, wellness, or patient-facing sales
Background in luxury hospitality or premium client services
Familiarity with EMR systems or healthcare workflows
Exposure to high-growth startups or rapidly scaling environments

Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide

Bilingual Patient Sales & Consultation Specialist

Key skills