Provider Relations Analyst

Role Overview

• Manage and resolve internal service inquiries within required timeframes
• Investigate and resolve provider service and quality complaints
• Research complex or escalated issues and partner with internal and external teams for resolution
• Identify trends, determine root causes, and recommend solutions to prevent repeat issues
• Support provider education and service improvement efforts
• Serve as a trusted point of contact and subject matter resource for PSU when needed

Requirements

• High school diploma or GED required
• 2+ years’ Cigna Customer Service experience with OneView highly preferred
• Experience with claims, billing, or coding required
• Strong problem-solving skills
• Ability to work across multiple systems and partners
• Excellent organization and time management skills
• HMO experience preferred

Benefits

• Health insurance
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Well-being and behavioral health programs