Revenue Account Lead Representative

Role Overview

• Managing all billing aspects for a medium complexity or larger volume book of business of ~250 accounts
• Owning the end-to-end billing relationship at the Exchange or TPA level for multiple clients
• Identify opportunities for process improvements to enhance client satisfaction
• Act as a subject matter expert on 2+ Revenue Management processes
• Successful implementation of new and renewing clients
• Work with client/third party vendors on the billing installation and ongoing processes
• Conduct and lead client, TPA walkthrough calls
• Allocate premiums in the CARBS webtool system
• Partner with offshore Global Service Partner to improve client experience
• Communicate via telephone and email to delinquent clients

Requirements

• High School Diploma or GED required
• 3+ years’ relevant experience in billing, collections, A/R preferred
• Strong customer-centric focus and ability to work directly with point of contact in a client-facing role
• Analytical skills and ability to effectively problem-solve issues to resolution
• Ability to establish strong matrix partner relationships and follow through on expectations
• Demonstrated time management capabilities and ability to manage competing demands
• Strong communication (oral and written) and organizational skills to effectively interact with all levels and functions within the organization
• Proficient using MS Office; specifically, Excel (i.e., pivot tables, v-lookups, various formulas)

Benefits

• Health insurance
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Well-being and behavioral health programs