Claim Technical Field Director – Bond & Surety

Role Overview

• Handle and resolve claims of higher severity and/or the most complex with limited supervision, including conducting in-depth investigations and analysis, identifying potential risks, liabilities, and coverage issues, and the negotiation of settlements.
• Independently conduct thorough review of Bond/Insurance policies, agreements, contracts, and legal documents to confirm coverage and obligations.
• Independently assess claim exposures and develop effective strategies for claim resolution.
• Interact and collaborate with internal departments as needed.
• Ensure compliance with BSI claims processes, procedures, and best practices, offering guidance and insights to internal stakeholders and clients as needed.
• Maintain thorough documentation of claim activities, decisions, and communications, adhering to record-keeping standards and confidentiality protocols.
• Communicate and strategically collaborate with outside counsel to proactively manage and strategize effective litigation, ensuring alignment with organizational goals.
• Independently prepare reports and assist others in preparing reports for management to accurately reflect loss development, potential/actual financial exposure, coverage issues, projected/actual recoveries and propose claim, recovery, and resolution strategies.
• Identify all recovery opportunities and, where appropriate, coordinate recovery efforts with the Recovery Management Unit and claims management.
• Ensure stakeholders/customers feel secure, respected, and cared for throughout the duration of the claims process.
• Lead the mentoring and training of less experienced claims representatives to enhance their skills in claim handling performance.
• Consistently interact and lead collaborative discussions with Bond colleagues and other critical internal/external business associates.

Requirements

• Bachelor’s degree.
• 12 years of claim handling experience.
• Expert knowledge of legal terminology and skilled in legal research to effectively lead the claim process.
• Prior management or team lead responsibility.
• Advanced grammar and writing skills with the ability to develop comprehensive, clear, and concise claim documentation.
• Proficient in using legal research software (e.g. Westlaw, Pacer, LexMachina), Microsoft Office and PDF Software.
• Must have 10 years of claim handling work experience in the insurance industry.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.