Solve complex issues in Salesforce
Act as the Salesforce specialist on strategic CRM projects
Gather requirements from business areas and translate them into technical solutions
Design functional architecture and support technical architecture decisions
Configure, customize and optimize Salesforce (Sales/Service/Experience, etc.)
Ensure best practices, governance and quality of deliverables
Lead workshops, trainings and discovery sessions
Support the team in incident resolution and continuous improvements

Senior experience as a Salesforce Consultant in complex projects
Proficiency in Salesforce configuration and customization (flows, objects, validation rules, permission sets, etc.)
Experience with modules such as Sales Cloud and/or Service Cloud
Ability to translate business needs into CRM solutions
Experience working remotely and collaborating with multidisciplinary teams
English for technical reading and interaction with documentation/vendors
Availability for CLT hiring
Salesforce certifications (Admin, Consultant, Architect, Developer)
a plus
Experience with integrations (APIs, middleware, ETL tools)
a plus
Agile methodologies (Scrum, Kanban)
a plus
Advanced English for conversations with global stakeholders
a plus

Senior Salesforce Consultant – CRM Specialist

Key skills