Key skills
Problem SolvingSales
About this role
Role Overview
- Support Technicians in the field to ensure the most effective and efficient performance in executing jobs.
- Support Technical Call Centers and Field Technicians in complex equipment issues dealing with customers.
- Act as a key element of the problem-solving process by ensuring a timely technical feedback from the market.
- Collaborate in proactively managing customer complaints and issues, by participating in the analysis of the root cause of the problem to drive technical resolution.
- Collaborate in auditing Technicians’ field performance and process adherence, highlighting improvement areas, providing feedback and developing action plans to close gaps.
- Analyze data to prevent/identify potential issues with products/technicians.
- Oversee the certification and training of Technicians.
- Ensure customer data accuracy on the Install base systems.
Requirements
- 3-5 years’ experience in a similar role.
- Degree in Engineering or similar.
- Experience in Problem Solving/5 Whys/Root Cause Analysis.
- Extensive experience in mechanical and electronic components.
- Knowledge of network and ICT protocols.
- Ability to manage customers, Sales Reps and Field Engineers.
- A technician mindset with a full focus on the product.
Benefits
- Permanent Contract.
- Flexible Work Time.
- 50% Gym Membership Reimbursement.
- Tickets Restaurant.