Key skills
Problem SolvingSales
About this role
Role Overview
- Perform Service tasks like Installation and Commissioning of equipment and routine maintenance independently
- Identify technical problems and make analysis through remote or on-site activity in different Service categories (Installation and Commissioning, routine maintenance, oil treatment, accessories replacements, etc.)
- Electrical cabling for new accessories installation and new digital devices
- Coordinate different subcontractor for the dedicated Scope of Work
- Contribute to customer satisfaction by executing Service work according to customer order and expectation
- Maintain a good relationship with customers
- Identify new sales opportunities and communicates them internally
- Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities
- Prepare all documents and report to be signed by the customer representative
- Report work done in a timely manner and follow up when needed (very important to track activities done)
- Troubleshoot simple equipment failure and make recommendations to avoid repeating the problem in the future
- Provide recommendations to management to improve operations and customer service
- Apply safety rules and safe practices as well as environmental responsibilities
- Report unsafe practices and incidents.
Requirements
- Electrical Technical diploma
- Good knowledge of both Italian and English
- 5+ years of experience in a similar role inside Transformers field is required
- Flexibility, independence and problem solving skills are nice to have
- Availability to travel (100%) in Italy
Benefits
- Health insurance
- Pension fund
- Welfare
- Canteen