About this role

Utilize technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment.
Support customers with operational or maintenance issues and address escalated technical and service-related concerns.
Diagnose failures in mechanical, hardware, software, and systems.
Implement effective repairs to minimize downtime and prepare reports for analyzing product failure trends and serviceability issues.
Assist with the on-site training and development of less experienced field service technicians.
Act as a key communication link between technical support, management, and the customer on technical matters and projects.

High school diploma or GED required.
Minimum of four (4) years of relevant work experience, including at least two years in a field service environment.
Hands-on experience with electromechanical equipment is essential.
Previous experience in customer-facing roles is required.
Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required.
Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions (for Commercial Field Service Technicians).

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

Electromechanical Field Service Technician III

Key skills