Senior Product Owner – Atlassian Lead

Role Overview

• Lead execution of SDLC Next delivery, translating stakeholder needs into prioritized backlog, user stories, and release-ready capabilities across the full lifecycle (requirements, development, testing, deployment, sustainment) in alignment with Government Product Manager direction
• Own backlog management and Agile execution, including prioritization of ITSM tickets, enhancement requests, and technical debt, along with backlog refinement, sprint planning, and release coordination
• Oversee ITSM operations and platform sustainment, ensuring daily management of incidents, service requests, change activities, and requirements/test workflows, with accountability for ticket throughput, SLA adherence, and platform stability
• Plan and execute platform enhancements and roadmap delivery, including capability block releases, critical implementations, and workflow optimization, ensuring alignment to DHMS SDLC modernization priorities and delivery timelines
• Serve as primary advisor to Government Product Manager and stakeholders, aligning priorities across DHMS programs (e.g., JOMIS and related initiatives) and translating technical capabilities into mission outcomes
• Lead and manage a team of ~7 personnel supporting ITSM operations and platform enhancements, providing daily direction, performance oversight, and execution alignment across operational and development workstreams
• Ensure release governance and deployment readiness, coordinating with systems engineering, test & evaluation, and infrastructure teams to validate changes and minimize operational risk
• Identify and mitigate risks impacting delivery, platform performance, or stakeholder alignment, using metrics, KPIs, and operational insights to drive corrective action
• Oversee Atlassian platform governance and optimization, including Jira, Confluence, and JSM configuration, performance tuning, and alignment with enterprise standards and future-state architecture (e.g., cloud migration considerations)
• Support migration to Atlassian Cloud to preserve SDLC Next continuity through March 2029 Jira Data Center EOL
• Manage team capacity, workload distribution, and resource allocation across ITSM operations and platform enhancement efforts to ensure balanced and sustainable delivery
• Track and report on platform and delivery performance metrics (e.g., ticket throughput, SLA adherence, backlog health), using data to inform prioritization and corrective actions
• Maintain regular communication with stakeholders, providing status updates on platform performance, enhancement progress, and service impacts through recurring meetings and reporting forums

Requirements

• 5+ years of experience in product ownership, SDLC delivery, or platform management in enterprise or federal environments
• Demonstrated experience leading Agile delivery, including backlog management, sprint execution, and release coordination
• Strong understanding of the full SDLC lifecycle, including requirements, testing, and deployment
• Experience supporting ITSM operations (incident, change, service request) alongside product development
• Proficiency with Atlassian tools (Jira, Confluence, JSM), including configuration and administration
• Proven ability to manage competing priorities, balance operations with enhancements, and drive results in complex environments
• Strong stakeholder management and communication skills, including ability to engage both technical and non-technical audiences
• Experience identifying risks, managing dependencies, and driving mitigation strategies
• U.S. Citizenship with ability to obtain/maintain CAC

Tech Stack

• Cloud
• ITSM
• SDLC

Benefits

• PTO available to use immediately upon joining (prorated based on start date)
• Paid parental leave
• Individual and family health, vision, and dental benefits
• Annual budget for training, professional development and tuition reimbursement
• 401(k) plan with company match fully vested after 60 days of employment