About this role

Own end‑to‑end functional workflows spanning Salesforce, Salesforce Mobile, middleware, and SAP.
Translate business problems into clear functional requirements, acceptance criteria, and validation scenarios.
Review current‑state system behavior using reports, dashboards, and ad‑hoc data analysis to identify gaps, inconsistencies, or failure points.
Lead Test planning and execution across web and mobile platforms.
Coordinate with business testers, sales reps, and SMEs to validate real‑world use cases and ensure readiness for release.
Act as a functional escalation point for production issues.
Communicate clearly with business stakeholders on status, impact, and next steps.
Build and analyze Salesforce reports and Power BI outputs to monitor transaction volumes, trends, and anomalies.

Required Bachelor’s degree in Management Information Systems, IT, Business, or related field.
Minimum 2 years of professional experience supporting Salesforce, Salesforce Mobile, ERM, ERP, and/or enterprise business applications.
Experience leading UAT, production issue resolution and business sign offs.
Experience analyzing and explaining data discrepancies and system behavior.
Preferred Salesforce Admin certification.
Experience working in an Agile Development environment.
Experience with incident/change management processes.

Senior Business Analyst

Key skills