Director – Strategic Accounts

Role Overview

• Own and manage executive-level relationships within strategic accounts, including CEOs, CMOs, COOs, CFOs, Cancer Center Directors, laboratory leadership, and health system administrators.
• Develop, execute, and maintain enterprise-level account strategies spanning surgical workflows, pathology operations, and oncology care delivery.
• Identify opportunities to integrate Caris molecular profiling and precision oncology solutions into clinical pathways, institutional standards of care, and system-wide protocols.
• Lead Quarterly Business Reviews (QBRs) focused on performance, utilization trends, outcomes, and future growth initiatives.
• Analyze account
• and regional-level data to identify growth opportunities, adoption barriers, and productivity gaps.
• Serve as a strategic partner to Regional Business Directors by aligning enterprise priorities with regional planning, prioritization, and tactical execution.
• Provide indirect leadership, mentorship, and subject matter expertise to Oncology Account Executives, Oncology Case Managers, and supporting field roles.
• Serve as the primary project owner for strategic initiatives, including complex account onboarding, precision medicine program launches, pathology-driven initiatives, workflow optimization, EMR integrations, and service improvements.
• Coordinate cross-functional execution across Operations, Client Services, Laboratory, Medical Affairs, IT, and Marketing to ensure successful delivery of enterprise initiatives.
• Define project scope, timelines, deliverables, and success metrics; track progress using CRM and project management tools.
• Support new business development and account expansion by assisting with complex deal strategy, value positioning, and navigation of institutional decision-making processes.
• Serve as a senior escalation point for strategic accounts and ensure alignment between customer expectations and Caris operational performance.
• Represent Caris Life Sciences at the highest levels of customer leadership as a long-term precision medicine partner.

Requirements

• Bachelor’s degree in life sciences, business, or a related field.
• Minimum of 5–7 years of experience in strategic account management, oncology diagnostics, precision medicine, or complex healthcare sales.
• Strong understanding of molecular diagnostics, next-generation sequencing (NGS), oncology workflows, and pathology/laboratory operations.
• Demonstrated success driving growth within complex, matrixed healthcare environments.
• Proven ability to influence without direct authority and lead cross-functional and field teams.
• Proficiency in CRM systems (e.g., Salesforce), reporting tools, and Microsoft Office Suite.
• Ability to successfully complete pre-employment processes, including background check, drug screening, and reference check.

Benefits

• Ongoing training related to Caris products, systems, regulatory requirements, and commercial processes will be required.