Build lasting relationships, create value, and grow their engagement with our solution.
Maximize partner satisfaction and loyalty by anticipating their needs and reducing churn.
Drive adoption and usage of our service.
Collect and escalate their feedback to contribute to the continuous improvement of our product and user experience.
Collaborate with Product, Marketing, Operations and Sales teams to identify friction points and co-create effective solutions.
Organize trainings to strengthen their autonomy.

You are pedagogical, curious, and passionate about client relationships.
You have experience with CRM tools such as HubSpot, Salesforce, or equivalent.
You are comfortable with collaborative tools (Notion, Slack, etc.).
You can establish a trusting relationship with your clients that is both authentic and professional.
You are analytical and solution-oriented: you can read between the lines, identify what is blocking or what can scale, and you actively drive retention and growth of your portfolio.
You are organized, rigorous, and comfortable in a dynamic environment.

Health insurance via April for simple, paperwork-free management of your healthcare expenses, with 100% reimbursement.
A healthy breakfast is provided every Friday, along with partnerships with various services in Barcelona (restaurants, sports, leisure and care centers).
We cover 100% of your round-trip travel expenses.
Papernest covers 100% of your baggage costs (up to 150kg) so you can enjoy every season in Barcelona.
For us, the VIE contract is a real springboard into professional life. We support your career ambitions by ensuring your learning and professional development throughout your experience with us.
Enjoy 2 days of remote work per week to optimize focus and productivity.

Account Manager – VIE

Key skills