Key skills
AndroidiOSMacOSCommunicationNetwork Security
About this role
Role Overview
- Provide comprehensive hardware, software, and network support to end-users in a high-volume help desk or PC repair environment.
- Resolve complex issues across Windows 11, macOS, Android, and iOS platforms.
- Maintain and troubleshoot printers, wireless routers, network security protocols, and VPNs.
- Deliver exceptional "white-glove" service through clear communication via email, ticketing systems, phone, and remote desktop solutions.
- Work effectively within a team-oriented environment, following directives while maintaining initiative to work independently.
Requirements
- 3+ years of proven success supporting end-users in a call center, help desk, or technical repair environment.
- Advanced troubleshooting skills in Windows, macOS, and mobile OS (iOS/Android).
- Strong understanding of VPNs, wireless networking, and security best practices.
- Experience with remote desktop solutions.
- Exceptional work ethic, strong multi-tasking abilities, and a "customer-first" mentality.
Tech Stack
- Android
- iOS
- MacOS
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) with employer matching.
- Paid Time Off (Vacation & Sick Leave).
- Employee Assistance Program (EAP) and active Employee Resource Groups (ERGs).
- Career development pathways and ongoing technical training.