Director, Software Engineering

Role Overview

• Hold ultimate responsibility for all file transfer operations across the organization.
• Oversee the architecture, engineering, and 24/7 production support of our critical data exchange platforms, including our modern MFT Gateway and legacy EDE applications.
• Own the strategy, architecture, and optimization of the MFT Gateway utilizing IBM Sterling File Gateway.
• Ensure the platform scales securely to meet business demands.
• Serve as the ultimate owner of all internal and external file transfer operations, ensuring secure, compliant, and efficient data routing, transformation, and delivery.
• Direct the ongoing engineering, maintenance, and support of the Legacy Electronic Data Exchange (EDE) application utilizing CLEO Harmony.
• Build, mentor, and lead a high-performing, globally distributed team of software engineers, system administrators, and support personnel.
• Manage team capacity, vendor relationships, and onshore/offshore resource models to ensure efficient project delivery and continuous operational coverage.
• Champion the implementation of proactive monitoring and alerting strategies to identify and resolve file transfer bottlenecks before they impact business operations.

Requirements

• 10+ years of progressive experience in software engineering, B2B integration, and enterprise IT operations, with at least 5+ years in a leadership/management role.
• Deep technical understanding and proven experience managing, designing, or supporting IBM Sterling File Gateway (SFG), Sterling B2B Integrator, and related IBM MFT components.
• Strong working knowledge of CLEO Harmony or similar legacy MFT enterprise solutions.
• Demonstrated success in building, managing, and scaling hybrid engineering teams (onshore, offshore, and vendor resources) in a 'follow-the-sun' support model.
• Extensive experience leading 24/7 production support operations, incident response, and root-cause analysis for mission-critical gateway environments.
• Deep knowledge of network protocols (SFTP, AS2, HTTPS, FTPS) and data security/compliance standards (encryption, PKI, certificates).

Benefits

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support offerings.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!