Provide technical assistance to computer system users.
Answer questions or resolve computer problems for employees in person, via telephone or from remote location.
Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, email, operating systems, land line and mobile phones.
Identifies, researches, and resolves technical problems by responding to personnel requests for technical support.
Monitors the status of servers and assures that all backups are being completed without errors.
Maintains PC parts, hardware, and software inventory.
Build, test, and maintain personal computers.
Create and maintain users accounts – network directories, e-mail accounts, and printer selection.
Install, configure, upgrade and troubleshoot computer hardware and software.
Oversee the daily performance of computer systems.
Refer major hardware or software problems or defective products to vendors for service.
Create or modify phone extensions as needed.
Record meter readings for printers and copiers.
Record all daily activities using Interstate’s ticketing system.
Resolves basic to advanced hardware, software, and connectivity problems.
Lift general computer equipment; desktop computers, monitors and printers.
Must hold a valid driver license in order to travel between our site offices and data center.
Productivity is determined by the number and quality of completed projects.
Must be able to work unsupervised.

Minimum requirement in Microsoft Outlook, Word, Excel and PowerPoint of Intermediate Level.
Web browsers; Microsoft Edge, Firefox and Chrome
Adobe Acrobat
Antivirus, Spam and Spyware software
Knowledge of major mobile phone carriers in order to troubleshoot company issued mobile phones
Knowledge of Active Directory and Microsoft Exchange
General understanding of VMWARE and TCP/IP, and WiFi networks
General understanding of Microsoft Networking including Microsoft File and Print Sharing
Must be customer support oriented, able to work in a dynamic and fast paced environment; good communication skills are a must.

PC Technical Support

Key skills