Manage the Order Portfolio – Order-to-Cash management.
Conduct inventory analysis with a focus on recovering shortfalls.
Process and review orders.
Manage order complaints and non-conformities; monitor customer satisfaction.
Ensure customer satisfaction with the service provided.
Periodically prepare and monitor OTIF for your customer portfolio, evaluating supply chain performance and discussing improvements with cross-functional teams.
Participate in meetings with other company departments to present results, action plans, resource needs and requests for support, aiming to achieve targets within your area.
Participate in regular meetings with customers in your portfolio, discussing and presenting action plans to improve service levels.
Consolidate key customer service metrics and internal service level indicators.

Bachelor's degree in Business Administration, Logistics or related fields.
Strong experience in Customer Service within logistics operations.
Excellent communication skills and customer service aptitude.
Strong analytical skills.
Proficiency with Microsoft Office and familiarity with CRM tools.
Knowledge of SAP (SD module) and Power BI.
Hands-on profile with a passion for problem solving.
Flexible and adaptable.
Collaborative spirit, commitment, curiosity, sense of ownership, and ability to interact across different hierarchical levels.

For your Family:

For your Health:

Customer Service Analyst

Key skills