Investment Administration Manager

Role Overview

• Reporting to the Director, Investor Relations, responsible for aiding in the professional management and administration activities for Centurion Asset Management Inc.
• Ensures accurate, timely, and compliant execution and oversight of investment administration activities while upholding Centurion’s established standards and service commitments to its Unit Holders.
• Accountable for the effective and efficient delivery of investment administration functions and provides leadership, oversight, and guidance to the investment administration team in support of operational excellence, transparency, and continuous improvement.
• Plays a key part in ensuring high-quality operational reporting and information flow to support internal decision-making and investor communications.
• Responsible for leading, coaching, and developing the Investment Administration team by setting clear performance expectations and fostering a culture of accountability, collaboration, and excellence.
• Manages team capacity and workload to ensure appropriate coverage across subscriptions, redemptions, distributions, commissions, and reporting cycles.
• Ensures team deliverables are completed accurately and on time, with a strong emphasis on documentation, reporting discipline, and adherence to established controls.
• Oversees the end-to-end investment administration lifecycle, including subscription agreements, redemptions, distributions, transfers, and commission processing.
• Ensures that operational data and reporting outputs are reliable and aligned to support internal management reporting and investor-facing communications.
• Develops and fosters strong relationships with internal and external stakeholders and ensures proactive and timely resolution of advisor and client inquiries, feedback, or concerns.
• Oversees the subscription agreement process to ensure all agreements meet established compliance standards, are addressed within 24 hours, and close within the same month of receipt.

Requirements

• Bachelor’s Degree in Business Administration or a related field;
• A minimum of 5-7 years’ fund administration experience;
• Exceptional written and oral communication skills;
• Excellent organizational skills with a strong ability to multi-task.
• Strong interpersonal skills;
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
• Forward thinking with an ability to develop creative strategic solutions to issues;
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner;
• A passion for excellence in customer service delivery;
• Successfully completing the exempt market dealer course within the first six (6) months of employment.
• Strong understanding of exempt market products, transfer agency operations, and regulatory requirements.
• Proven experience driving process improvements, automation initiatives, and cross-functional projects.
• Intermediate
• Advanced proficiency in MS Office (Excel, Word, PowerPoint); experience with fund administration systems and Salesforce, Power BI tools is an asset.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development