Billing Customer Service Representative

Role Overview

• Mail & Payment Processing
• Open, sort, and process incoming billing mail
• Scan and post checks using the check scanning system
• Reconcile daily payment activity including credit cards, ACH, and mailed checks
• Answer incoming calls via the Billing Queue with professionalism and confidence
• Provide support to policyholders, mortgage companies, agents, and staff on billing-related inquiries
• Process payments, billing plan changes, returned payments (e.g., NSF), and refund checks
• Maintain detailed documentation and notes in the policy system
• Handle service requests including cancellations, reinstatements, and miscellaneous workflow items

Requirements

• Minimum 2+ years of customer service experience
• Billing or insurance industry experience preferred, but not required
• Excellent attention to detail and organizational skills
• Strong verbal and written communication
• Ability to work effectively in a fast-paced, high-volume environment
• Comfort with handling financial data and resolving customer inquiries