Manager, Business Operations – Marketplaces

Role Overview

• Own the infrastructure and operational health of all Marketplace selling accounts (e.g., Amazon, Walmart, TikTok), including settings, permissions, integrations, and key operational performance metrics
• Execute catalog merchandising updates and lifecycle management, including new item setup and ongoing content optimization, attributes, imagery, bundles, and storefronts
• Support Marketing and Sales by executing pricing updates, promotions, and Marketplace marketing initiatives
• Support inventory planning and manage inbound inventory processes, coordinating stakeholders to align with demand forecasts
• Ensure compliance with Marketplace policies, brand registry requirements, pricing integrity, and brand compliance monitoring and enforcement
• Monitor Marketplace KPIs to identify risks, trends, and opportunities that drive growth, profitability, and customer experience
• Serve as a cross-functional operations partner, aligning Finance, Supply Chain, Marketing, Product, and Technology teams to ensure operational continuity and effective execution
• Support omni-channel demand forecasting and planning by translating Marketplace and channel-level data into actionable insights
• Coordinate and support RFP processes and vendor onboarding, ensuring compliance, operational readiness, and seamless system integration
• Identify and implement process improvements, SOPs, and automation opportunities that reduce manual effort and support scalable growth
• Analyze operational and financial data to inform decision-making, improve visibility, and drive cross-functional initiatives

Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, or related field (MBA preferred)
• 3+ years of experience in Marketplace Operations, Business Operations, or a related cross-functional role
• Experience with Amazon Seller Central, Walmart Seller Center, and TikTok Shop in a 3P (preferred) or 1P capacity
• Proven ability to manage complex operational processes and implement scalable systems, supported by advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and project management tools (Jira)
• Experience working in a consumer-packaged goods (CPG) or hyper-growth environment preferred, with the agility to adapt to evolving priorities and scale quickly

Benefits

• Health/Dental/Vision/Life Insurance
• 401k Retirement Plan with company match
• Paid parental leave
• Quarterly stipend for our supplements
• Unlimited PTO
• Hybrid/remote working model