Customer Success Manager

Role Overview

• Immersing yourself in the company and building knowledge of our evolving product
• Ensuring feedback flows from Customer Success to the relevant business and product teams
• Supporting our clients to achieve great results with Street.co.uk; from onboarding new clients to proactively ensuring existing clients are getting the most out of the software
• Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
• Implementing creative solutions to proactively resolve potential issues for customers
• Providing exceptional technical support via phone and email to Street clients
• Upselling additional products to existing clients

Requirements

• You’ll have a background in Customer Success
• You are passionate about providing an excellent customer experience
• You have excellent written and verbal communication skills (fluency in written and spoken English)
• You're a dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
• You're highly organised with exceptional attention to detail.

Benefits

• Hybrid-working
• you can work from home up to 3 days per week
• £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
• Joining a culture that supports your development and encourages growth
• £500 yearly L&D budget for your career development
• Your birthday on us
• we pay, you stay away
• ‘Give something back’
• 2 paid days volunteering on us
• Enhanced maternity, paternity & adoption pay
• Mental health & well-being support via Health Assured
• Regular well-being initiatives
• Flexible working hours
• Public transport season ticket loans
• Paid menopause leave
• Holiday buying scheme
• Joining a new team in an exciting business with huge ambition
• Be a part of something bigger
• everyone in our team is passionate about improving the entire property industry!
• A chance to work on cutting-edge technology
• Comfortable, relaxed office space
• office dogs welcome!
• Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
• Company and team off-sites, events and happy hours
• Cycle to work scheme
• Electric car salary sacrifice scheme
• Feel good about sustainability
• we're a climate-positive company!