End-to-end onboarding: You are responsible for the successful implementation of our dealer tool for new customers, conduct training sessions, and ensure that all features are used optimally.
High-quality support: Using HubSpot CRM, you do more than process customer inquiries — you resolve them with technical depth and foresight.
Product configuration: You independently perform the necessary settings in the dealer tool to tailor the software precisely to the customer's needs.
Knowledge transfer: You document best practices and maintain our knowledge base to sustainably secure service quality.
Strategic consulting: You conduct solution-oriented conversations by phone and help customers digitize their processes with our support.

Relevant experience: You have a background in customer support, account management, or a consulting-intensive service role.
Confident presence: You are a strong communicator with an excellent command of German and project calm competence even in complex situations.
Solution-oriented approach: You think proactively and strive to resolve inquiries completely on the first contact.
Strong IT user skills: You are proficient with modern CRM systems (ideally HubSpot) and quickly navigate software interfaces.
Structure & precision: You work conscientiously and value clear documentation.

Long-term prospects: A permanent employment contract with an established, owner-managed IT company.
Professional tools: High-quality Apple hardware and state-of-the-art software infrastructure for efficient work.
Structured onboarding: We invest in you and provide intensive preparation on our products and processes.
Responsibility: A working environment where your expertise is valued and you have direct impact on customer satisfaction.
Central location: A modern workplace with excellent accessibility.

Customer Success and Onboarding Manager

Key skills