Senior Billing Analyst

Role Overview

• Managing, coaching, and supporting your team, from performance and quality to recruitment, training, and development.
• Ensuring accurate and timely billing for all residents every month.
• Acting as the first point of escalation for complex billing issues from clients, colleagues, and residents.
• Leading billing-related projects, including a new ticketing system and a CRM & billing system migration.
• Analysing billing performance data, producing reports, and presenting insights at monthly meetings.
• Identifying opportunities to improve processes, reduce errors, and cut costs.
• Maintaining up-to-date billing processes and documentation to support consistency and compliance.
• Handling senior-level resident queries with empathy and a focus on first-time resolution.

Requirements

• Ability to demonstrate knowledge and experience in the utilities industry is a significant advantage.
• Previous experience in line management, supporting and coordinating daily activities.
• Exceptional communication skills.
• Effective time management and organisational skills.
• Expertise in building rapport and creating a first-class culture that ensures high staff retention and engagement.
• Strong mentoring and coaching abilities to enhance team performance.
• Experience in chairing team meetings and conducting one-on-one sessions.
• Proficient in Microsoft Excel to an intermediate level as minimum.

Benefits

• 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
• Employer pension contribution matched at 4%.
• Free, confidential support available for personal and professional challenges.
• "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
• Regular company social events, including an annual Summer Party and Christmas Party.