West Sacramento, California, United States of America
Full Time
1 week ago
No Visa Sponsorship
Key skills
PhoenixWorkday
About this role
Role Overview
This position must sit in one of our West Coast Branches
Phoenix, Las Vegas, Reno, Ontario, Sacramento.
Technical Product Service Support
Primary resource to investigate, troubleshoot, and resolve technical product issues.
Support requests typically come via phone or email from field service technicians once he/she has exhausted all local resources.
Must have thorough understanding of electrical, mechanical, and possibly hydraulic systems, and overall product knowledge.
Documentation of all Requests is required.
Contribute to Service Knowledge Base
Write knowledge articles and submit to be reviewed in the publishing process for the Service Knowledge Base (TIPS).
Warranty Support/Evaluation
Manually review Motive Power Warranty claims, issue Warranty Authorization numbers as needed.
Create Motive Power monthly warranty summary reports.
Test and evaluate Motive Power warranty return parts as needed.
Collaborate with Warranty dept on Motive Power related issues.
Processing of Product Modification Requests
Assist with reviewing, performing necessary calculations, and dispositioning of product modification requests from Dealer Network.
Support Internal Requests for Technical Support – Collaborate with other departments on technical support requests.
Special Projects and Troubleshooting
At direction of department managers, complete any special projects, which may include product and component ID training, research, data analysis etc.
May fulfill any power study request as required by the Motive Power Sale support dept, including but not limited to programming, tracking, downloading and preparing reports from the power study devices.
When required, direct or assist with complex troubleshooting issues by making on-site visits at customer locations.
Requirements
2-4 years' related experience.
High school diploma or equivalent.
Bilingual
Spanish is required.
Occasional travel (0-5%).
Occasional overnight stays (0-5%).
Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday.