Solutions Consultant

Role Overview

• Be the Expert in the Room: Lead your customers and your cross functional peers through strong business and technical acumen by advising them on best practices that drive measurable value, advising customers to modernize and optimize their workflows across a variety of industries and use cases.
• Lead Transformational Engagements: Partner with customers to design and implement strategic solutions, leveraging a broad range of Smartsheet capabilities to drive organizational change and maximize long-term value.
• Design Modern Solutions: Lead in-depth discovery sessions to understand business challenges and design custom solutions that incorporate AI-native functionalities and best-in-class automation.
• Iterate and Build: Develop Smartsheet solutions through prototyping and iterative sprints, incorporating frequent customer feedback to ensure the final product meets complex business needs.
• Validate and Quality Test: Review solution designs through internal testing and facilitate user acceptance testing with stakeholders to ensure deliverable accuracy and depth.
• Manage Project Outcomes: Take full ownership of project delivery, including timeline, deliverables, scope, and budget, while taking a proactive approach to mitigating risks in partnership with the customer team, internal project team, and internal account team.
• Commit to Continuous Learning and Innovation: Stay current on rapidly evolving industry trends and Smartsheet capabilities, maintaining an open mindset toward testing, learning, and sharing new delivery methodologies.
• Collaborate and Mentor: Partner with fellow consulting team members to share insights from customers and relevant industries and participate in the department’s mentor program both as a mentee and mentor.
• Partner on Expansion Opportunities: Identify product and services expansion opportunities, collaborating closely with Sales to influence account strategy and drive customer growth.
• Maintain Operational Standards: Consistently perform against individual and team KPIs, including target billable utilization, project margin targets, customer satisfaction ratings, and accurate data maintenance.
• Other duties as assigned.

Requirements

• A minimum of 4–5 years of relevant experience in management or technology consulting.
• A strong willingness and track record of performing within a team environment.
• A proven ability to succeed in fast-paced, growth-oriented environments and adapt quickly as customer needs, tools, and industry trends evolve.
• Hands-on experience in the configuration and implementation of leading-edge, web-based SaaS applications.
• A strong interest in working with leading-edge technologies and a drive to deeply understand how Smartsheet’s evolving capabilities, such as AI and automation, solve diverse business challenges.
• Experience applying change management and business process optimization strategies to help diverse user bases adopt new ways of working.
• Excellent verbal and written communication skills, with the ability to explain complex technical subjects to non-technical stakeholders.
• Experience with business process optimization and Agile project management methodologies.
• Ability to travel periodically (up to 40%) based on customer and business requirements.

Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)