Set up and configure client accounts, ensuring a smooth start to their Tidio experience.
Implement and customize solutions based on each client’s specific business needs.
Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights.
Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve.
Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures.
Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed.
Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery.
Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals.
Identify and drive process improvements, helping to streamline and scale the implementation workflow.

Have a background in Implementation, Technical Onboarding, or Services, ideally in a SaaS environment.
Are fluent in English (C1 level) and can clearly explain technical details to non-technical users.
Have experience working directly with clients via written communication and video calls.
Understand APIs and JSON structures and can analyze or test requests.
Have solid knowledge of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce.
Can evaluate technical requirements and design solutions that meet real client needs.
Have experience working closely with Product and Engineering teams to resolve integration or feature gaps.
Proactively solve problems, bring creative ideas, and consistently deliver results.
Have basic coding experience, e.g., JavaScript or Python (nice to have).

26 days off guaranteed in a year.
Great development opportunities – company-supported courses and conferences.
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Sport & wellness benefit (or its equivalent).
Private medical care.
Mental well-being program – individual therapy sessions and resources for employees.
Free access to one of the most popular e-book/audiobook services.
Regular social events.
Budget for 1:1 English language classes.

Implementation Specialist, AI-driven B2B SaaS

Key skills