P&C Claims Representative

Role Overview

• Initial Intake: Receive all incoming claims-related phone calls and identify the appropriate carriers and adjusters.
• Reporting: Determine the applicable coverage, complete necessary Acord forms, and notify the designated Agent via email and the AMS activity file.
• Neutrality: Adhere strictly to the requirement to never imply or deny coverage or a claim.
• Client Liaison: Act as a coordinator between the carrier and the client; provide customers with claim numbers and adjuster contact details within 48 hours of receipt.
• Documentation: Maintain real-time updates in the AMS computer system, including scanning and logging all activity.
• Follow-Up: Conduct a satisfaction assessment with the customer within 15 days of the initial report.
• Support: Assist Account Managers and Agents with specific claim inquiries and maintain a suspense system for all pending items.
• Submissions: Process bills for glass damage and towing directly to the carrier.
• Policy Integrity: Identify and notify Account Managers of "Total Loss" vehicles for deletion or unlisted drivers involved in accidents.

Requirements

• Licensing: Must possess and maintain an active Property and Casualty insurance license as required by the Department of Insurance.
• Education/Experience: A one-year college/technical certificate, 3–6 months of related industry experience, or an equivalent combination of both.
• Technical Skills: Proficiency in Microsoft Office (Word, Outlook) and strong general computer skills.
• Communication: Ability to interpret insurance policies and procedure manuals; must be capable of composing professional email and correspondence.
• Reasoning: Ability to apply common sense to detailed instructions and resolve problems involving standardized situations.