Key skills
RepositoryConfluenceCommunicationCollaboration
About this role
Role Overview
- Manage, mentor, and train a team of documentation professionals.
- Develop, implement, and maintain standards for documentation format, style, and quality control
- Understand and help translate the mapping of business processes, procedures, and workflows, ensuring accuracy through collaboration with Subject Matter Experts (SMEs).
- Implement and manage a centralized document control system/repository to ensure accuracy and easy retrieval.
- Ensure all documentation adheres to regulatory, legal, and company-specific standards.
- Monitor KPIs related to documentation accuracy, timeliness, and team productivity.
Requirements
- Bachelor’s degree in Technical Communication, Business Administration, or related field.
- 3–5+ years in technical writing, process documentation, or a management role.
- Experience with document management systems (DMS), Wikis (Confluence), or process mapping software (Visio).
- Exceptional writing, editing, and interpersonal skills to work across cross-functional teams.
- Strong ability to analyze complex processes and translate them into clear, actionable, step-by-step documentation
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance