Director – Digital Employee Experience

Role Overview

• Establish the Employee Experience Practice
• Define the EX vision, principles, and strategy, aligned to company values and business priorities
• Design and stand up the EX operating model, incorporating human-centric approaches into discovery and delivery methodologies
• Identify and prioritize key employee journeys (e.g., onboarding, growth, performance, life events, exit) and pain points
• Define and socialize core enterprise personas
• Create repeatable methods, standards, and artifacts to support service improvement
• Partner with executive leadership to translate experience opportunities into clear business value
• Develop business cases for EX investments, including ROI, cost-benefit analysis, risk mitigation, and impact on retention, productivity, and engagement
• Present recommendations and funding proposals to senior leaders with confidence and credibility
• Influence decision-making by connecting employee experience improvements to strategic outcomes (e.g., growth, transformation, operational efficiency)
• Apply human-centered design and employee research to shape experiences that are simple, consistent, and impactful
• Identify opportunities on where and how to apply AI and other technological innovations to accelerate the service management experience
• Partner with functional leaders to redesign policies, processes, and tools that materially affect the employee experience
• Ensure experiences are inclusive, accessible, and scalable across roles, locations, and employee segments
• Define how employee experience success is measured (e.g., engagement, sentiment, adoption, productivity, lifecycle metrics)
• Integrate EX metrics with existing people and business data to tell a coherent story
• Use insights to continuously refine priorities and demonstrate value to stakeholders
• Drive adoption and retention by developing change management approaches in partnership with change managers, product owners, communications and service teams
• Act as a visible champion for employee experience across the organization
• Build EX capability across Enterprise Services through education, coaching, and collaboration

Requirements

• Bachelor’s degree in User Experience, Human-Computer Interaction, or a STEM-related field with applicable work experience in AI, data visualization, information architecture, UI design, or other related disciplines
• 14 years of related experience
• 12+ years of experience in employee experience, transformation, service design, or other applicable initiatives
• Hands-on experience applying AI to positively impact service delivery and operations
• Demonstrated success influencing and partnering with executive leadership
• Exceptional communication and storytelling skills, including executive-level presentations

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays