Define program scope, objectives, success metrics, milestones, and delivery plans
Lead and coordinate cross-functional programs consisting of multiple workstreams
Establish and maintain program governance, cadence, and reporting
Identify, manage, and mitigate risks, issues, and dependencies
Drive alignment between strategy, execution, and outcomes
Track progress and escalate issues as needed
Prepare and deliver program updates for leadership
Assist with various program tasks
Document program plans and processes in SharePoint, Planner or other PM tools

BA/BS or equivalent experience preferred
Proficient in using Salesforce, Gainsight (or other customer success platforms), customer engagement tools, and digital communication platforms
Strong project management skills, with the ability to multitask and prioritize in a fast-paced environment
Self-motivated, detail-oriented, and able to work independently and in a collaborative team
Project management mindset and experienced with cross-functional collaboration
Tech savvy with strong data evaluation skills
An understanding of and strong alignment with our core values
Demonstrates initiative and motivation
Excellent oral and written communication skills
Team player
Person of high ethics and integrity
Ability to work in a fast-paced, changing environment

Program Manager

Key skills