Execute Day 2 OpenShift Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters.
Onsite Presence & Mobility: Work onsite daily at the customer facility in Huntsville, AL, with periodic travel to alternate local customer facilities as required by the mission.
Proactive Issue Prevention: Perform technical reviews, cluster health checks, and capacity planning. Identify and resolve issues within the container orchestration layer before they impact mission-critical deployments.
Customer Advocacy: Gain a deep understanding of the customer's cloud-native architecture, CI/CD pipelines, and strategic mission goals to serve as their primary OpenShift advocate within Red Hat.
Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.
Strategic Guidance: Advise the customer on current and future Red Hat hybrid-cloud capabilities, focusing heavily on container orchestration, cloud-native development practices, and DevSecOps integrations (e.g., Advanced Cluster Management, Advanced Cluster Security).
Case Management: Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge management process.

Clearance: Active Secret (or higher) U.S. Government clearance is required.
OpenShift & Kubernetes Expertise: 5+ years of Linux system administration experience, with 3+ years of specific, hands-on experience in Red Hat OpenShift administration (Day 2 Ops).
Container Proficiency: Deep understanding of container orchestration (Kubernetes), container registries (e.g., Red Hat Quay), microservices architecture, and modern continuous integration/continuous deployment (CI/CD) pipelines.
Support Background: Prior experience in a support, engineering, or site reliability engineering (SRE) organization, particularly within the public sector or defense environments.
Communication: Outstanding verbal and written communication skills; ability to convey complex cloud-native concepts clearly and concisely to both technical and non-technical stakeholders.
Agility: Ability to manage multiple cluster environments and projects with an eye for detail and shifting priorities in a high-stakes environment.
Availability: Willingness to provide after-hours coverage (on-call duty) as dictated by mission requirements.
Nice to Have: Bachelor's degree in a technology-related discipline
Red Hat Certified Specialist in OpenShift Administration (EX280)
Red Hat Certified Specialist in OpenShift Automation and Integration (EX380), or Certified Kubernetes Administrator (CKA).

Comprehensive medical, dental, and vision coverage
Flexible Spending Account
healthcare and dependent care
Health Savings Account
high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Operations Technical Account Manager – OpenShift, Secret Clearance Required

Key skills