Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters, ensuring platform stability and successful upgrades.
Work onsite daily with periodic travel to alternate customer facilities.
Perform technical reviews and share knowledge to proactively identify and prevent issues before they impact mission-critical operations.
Gain a deep understanding of the customer's technical infrastructure, hardware, and strategic goals to serve as their primary advocate within Red Hat.
Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex technical issues.
Provide advice and guidance to customers about their current and future Red Hat products, specifically focusing on container orchestration and cloud-native solutions.
Manage customer cases, maintain clear and concise case documentation, and deliver value to customers by documenting and sharing learnings through a defined knowledge management process.

Active Secret (or higher) U.S. Government clearance is required.
5+ years of Linux system administration experience, with specific hands-on experience in Red Hat OpenShift administration (Day 2 Ops), including installation, upgrading, and troubleshooting.
Strong understanding of container orchestration (Kubernetes), container registries, and micro-services architecture.
Prior experience in a support, development, engineering, or quality assurance organization, particularly within the public sector.
Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely.
Ability to manage multiple issues and projects with an eye for detail and shifting priorities.
Willingness to provide after-hours coverage (on-call duty) as needed.
Bachelor's degree in a technology-related discipline; Red Hat Certified Engineer (RHCE) or Red Hat Certified Specialist in OpenShift Administration.

Comprehensive medical, dental, and vision coverage
Flexible Spending Account
healthcare and dependent care
Health Savings Account
high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Operations Technical Account Manager – Secret Clearance Required

Key skills