Assist in delivering value to customers by understanding customer outcomes, business challenges, key KPIs, and providing recommendations.
Support creating and delivering a success roadmap that aligns with each customer's unique business goals and objectives.
Help drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists.
Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes.
Learn and become a subject matter expert on assigned Verint Product Solutions.
Assist in the ongoing assessment of the business value being delivered.
Identify Expansion Opportunities to drive revenue growth.
Work with customers to ensure retention and create an environment of customer delight.
Evaluate the health scores of our customers.
Advocate customer needs/issues cross-departmentally.

Bachelor’s degree or equivalent experience
Minimum of 0-3 years of experience in a customer-facing role focused on Customer Success
Proficiency in quickly learning and understanding software
A “do what it takes” mentality
A strong sense of urgency to perform actions quickly
Detail-oriented
Strong team player but a self-starter that can operate independently
Proficiency in multitasking
Ability to effectively and successfully handle customer service issues and conflict situations
Successful completion of a background screening process

Global team recognized for their passion and innovation
Innovative product culture and project exposure
Training and development from industry-leading experts
Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
Comprehensive benefits for various life circumstances and needs
Great opportunities for career development
A balanced work-life to achieve personal and professional success

Associate Customer Success Manager

Key skills