Customer Success Director

Role Overview

• Lead the customer in building and nurturing their internal CoE
• Monitor agent performance telemetry and recommend optimizations
• Guide the customer’s Agentic Enterprise journey
• Proactively manage the roadmap for contracted licenses
• Define, track, and report on quantifiable business impact
• Use knowledge of industry processes to identify qualified opportunities
• Act as a bridge between the customer’s operational reality and Salesforce teams

Requirements

• 8+ years of work experience
• 5+ years in Customer Success, Professional Services, or Management Consulting
• Governance frameworks or Steering Committees experience
• Analytical Fluency: ability to interpret platform telemetry and usage data
• Track record of managing consumption-based accounts
• Strategic Communication skills to present AI outcomes
• Deep understanding of AI/LLM logic

Benefits

• time off programs
• medical, dental, vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program