Engage and build rapport with customers either by Live Chat, Social Media or Telephone
Deliver Excellent customer service to each and every customer we have interaction with
The ability to empathise with the customer to problem solve & provide the best possible resolution for the customer
Stay up-to-date on new products, services, and policies.
Collect and report customer feedback to ensure that best practice is recognised and maintained
The ability to bring our values to life through our interactions with customers and colleagues
Achieve company and individual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
Engage with customers in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies

Experience of dealing with a high volume of emails & Live Chat
Previous experience working towards targets & KPI’s
Computer literate with the ability to multitask and use multiple systems at any one time
An ability to work as part of a great team
Excellent communication skills, being happy to communicate to our customer’s via email
Engage with customers and colleagues alike in a friendly and professional manner while actively listening to their concerns
Proven ability of decision-making skills.
Experience of working remotely

Customer Service Advisor

Key skills