Run onboarding for new restaurant partners end-to-end: account setup, floor plan configuration, widget integration, staff training
Be the go-to person for your accounts — answer questions, share tips, and make sure they’re getting the most out of reservations, table management, CRM, and marketing tools
Keep an eye on how your accounts are doing (logins, reservation volume, no-show rates) and step in before small problems become big ones
Build real relationships with restaurant owners and managers — not scripted check-ins, actual conversations
Collect product feedback from customers, document it properly, and pass it to Product and Sales so it actually gets used
Help with retention by spotting early warning signs and working with the team on how to fix them
Improve internal processes: update playbooks, write knowledge base articles, flag what’s not working

0–2 years in Customer Success, Account Management, or any client-facing role (SaaS is a plus, not a must)
Fluent English (written and spoken); Portuguese is a strong advantage; other European languages are a bonus
You actually care about hospitality, food, or restaurant tech
not just on paper
You can explain something complex to someone who has 30 seconds and a restaurant full of guests
Organized enough to handle multiple accounts without dropping balls
When a customer churns, you want to understand why
not just move on
Comfortable with CRMs, ticketing tools, and spreadsheets

Junior Customer Success Manager

Key skills