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Customer Service Representative at Webflow | JobVerse
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Customer Service Representative
Webflow
Remote
Website
LinkedIn
Customer Service Representative
Philippines
Full Time
1 week ago
$1,100 USD
Visa Sponsorship
Apply Now
Key skills
Cloud
Analytics
CRM
Account Management
Sales
About this role
Role Overview
At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships.
We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work.
We're currently looking for top talent to fill the role of Customer Service Representative.
The role requires 40 hours/week availability with a time zone of EDT.
Requirements
Proven background in customer service, with experience across diverse BPO cases
Fluent English and a neutral/no accent.
Hands on proficiency with CRM software and cloud based phone systems
Experience Needed:
Handle customer service calls across multiple client accounts using structured scripts
Manage customer records in CRM platforms with accurate scheduling and documentation
Operate cloud based phone systems for both inbound and outbound calls
Conduct sales focused calls, solidifying sales with professionalism and efficiency
Provide customer service and scheduling support, ensuring clarity and responsiveness
Navigate multiple platforms simultaneously during calls while maintaining accuracy and compliance
Adjust quickly to different call types and strictly follow client protocols and procedures
Good to have:
Experience in sales environments where closing was required (not just appointment setting)
Familiarity with best practices in customer experience and retention
Ability to coach peers in script usage and compliance
Background in multi industry customer service or account management
Exposure to performance reporting and call analytics in CRM systems
Demonstrated ability to manage customer records, scheduling, and documentation accurately
Experience handling both sales and customer service calls with professionalism
Strong multitasking ability to manage multiple platforms during live calls
High adaptability with strict compliance to client specific protocols
Attention to detail, scheduling, and handling ticket requests.
Tech Stack
Cloud
Benefits
Competitive Salary – We recognize your skills and experience with a great compensation package.
13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
US Holidays Off – Enjoy 12 paid US holidays throughout the year.
Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind.
Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
Apply Now
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