Oncology Nurse Case Manager

Role Overview

• Partner with customers to assess needs, develop individualized care plans, and document interventions and outcomes in Cigna medical management systems
• Collaborate with customers and providers to establish goals, interventions, and evidence-based plans of care
• Apply motivational interviewing, behavior change strategies, and shared decision-making to drive engagement and improved health outcomes
• Empower customers to effectively navigate the healthcare system and communicate with providers
• Coordinate care across customers, caregivers, providers, and internal partners via phone and digital channels (email, text, chat)
• Collaborate with interdisciplinary teams—including pharmacists, nutritionists, behavioral clinicians, Medical Directors, and Medical Management programs—to support whole-person health
• Track, analyze, and document daily activity, volume, and outcomes to support performance and quality goals
• Follow established policies, procedures, and Case Management performance measures

Requirements

• Active, unrestricted Registered Nurse (RN) license in a U.S. state or territory
• Minimum of two (2) years of full-time direct patient care experience as an RN
• Specialty case management experience, with Oncology experience preferred for specialty roles
• Ability to obtain a URAC-recognized Case Management certification within four (4) years of hire
• Strong clinical judgment with the ability to assess risk, prioritize care, and act decisively
• Excellent verbal and written communication skills across phone and digital platforms
• Proficiency in Microsoft Word, Excel, Outlook, and online research tools
• Strong organizational skills, adaptability, and comfort managing multiple complex cases simultaneously

Benefits

• Medical, vision, dental health benefits
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays