Customer Success Manager

Role Overview

• Build structured project plans that work backward from goals
• Maintain real-time, accurate documentation in Salesforce and Asana
• Act as the central point of alignment between internal teams
• Identify risks early and flag them appropriately
• Communicate tradeoffs to prepare customers for risks
• Co-manage 10–15 healthcare customers
• Support end-to-end CHW program launches
• Own the Tech Review process

Requirements

• 3+ years in CSM/account management, preferably at a health tech startup or SaaS company
• Familiarity with basics of U.S. health care
• Proven ability to manage concurrent projects with zero dropped balls
• Summarize discussions into 1-pagers that executives love
• Navigate healthcare stakeholders (Healthcare systems, CBOs, payers)
• Tech stack proficiency: Google suite, CRM (Salesforce), Zoom, Asana, LMS platforms
• Bachelor’s degree
• Travel: 1-2x/quarter for IMPaCT team retreats and customer onsite visits

Benefits

• Competitive compensation
• Equity grants
• Comprehensive benefits
• Opportunities for team-building and fun
• Work from home