Support Project Delivery: Assist in the delivery of onboarding projects and incremental orders, ensuring tasks are completed accurately, on time, and within scope.
Maintain Accurate Records: Keep project data, reports, and documentation up to date, ensuring handovers and records meet company standards.
Facilitate Communication: Serve as a point of contact for internal teams, customers, and external suppliers, maintaining professional communication and escalating issues or delays as needed.
Enhance Customer Experience: Contribute to a smooth onboarding process, ensuring stakeholders are informed and supported throughout the delivery lifecycle.
Enable Team Efficiency: Provide administrative support to help colleagues achieve shared project goals and maintain a productive team environment.
Support Continuous Improvement: Identify opportunities to improve processes, documentation, and reporting for more efficient project coordination.
Track team WIP forecast
Assist in planning and preparing handovers, ensuring documentation and quality standards are met
Complete small onboarding orders and incremental requests, ensuring accuracy and timely delivery
Assist in scheduling meetings, preparing agendas, and distributing notes and action points

Strong administrative and organisational skills
Attention to detail and accuracy
Effective written and verbal communication skills
Ability to manage multiple tasks and prioritise workload
Competent in Microsoft Office and/or project ticketing systems
Ability to work independently as well as part of a team
Organised and methodical in approach to tasks
Reliable, proactive, and accountable
Professional and approachable in all communications
Flexible and adaptable in a dynamic project environment
Calm and logical when handling queries or issues
Experience in telephony, connectivity, or IT environments
Experience working with suppliers such as Gamma, Wildix, NFON, City Fibr
Previous experience in project coordination or administrative support role
Familiarity with project documentation, ticketing systems, or onboarding processes

Project Coordinator

Key skills