Lead the UX project team and facilitate the UX process
Own features and flows from concept through delivery
Contribute across multiple features or projects within a product area
Drive customer experience outcomes for defined product capabilities
Independently translate user, business, and technical requirements into interaction designs for moderately complex use cases
Leverage a user-centered design process to design multi-channel experiences for customers and associates
Own information architecture, interaction flows, wireframes, and prototypes for assigned features
Manage the UX process for features with minimal direction
Create project plans that describe the steps relative to the project scope
Collaborate with product managers and engineers to balance user needs, technical feasibility, and business goals
Facilitate UX and cross-functional meetings with clear agendas, outcomes, and next steps
Determine when to conduct usability testing and synthesize insights into design improvements
Contribute improvements and feedback to the design system
Implement UX best practices and accessibility standards
Lead the UX team in presenting deliverables to clients, partners, and executive stakeholders
Mentor junior designers through coaching, feedback, and collaborative design

Bachelor's Degree
5+ years of experience in professional UX or interaction design experience
Firm understanding of the user-centered design process
Strong interaction design and information architecture skills
Experience designing responsive web and mobile-first experiences
Familiar with ADA compliance, WCAG, and usability standards & best practices
Proficiency with Figma, Figma Make, Adobe Creative Suite, Microsoft 365, and Generative AI Chatbots
Ability to justify design decisions using user insights and data
Growing systems thinking
Balanced understanding of specialized UX skill sets
Proactive communicator with strong storytelling skills
Ability to guide and influence alignment with partners
Strong attention to detail and thoroughness of the design solutions and deliverables
Ability to work on multiple projects concurrently, with the ability to prioritize effectively and manage time
Ability to successfully navigate ambiguity to define goals, objectives, requirements, and users’ needs that drive toward solutions
Ability to identify experience risks and articulate tradeoffs to mitigate risks
Solid understanding of product features and business context
Working knowledge of agile methodologies
Working knowledge of Design Thinking methods and the Jobs To Be Done framework

UX Designer Consultant

Key skills